Privacy policy
Privacy Policy
Outback Comms ABN 45 664 903 075
Bundaberg QLD 4670
Email: sales@outbackcomms.com.au | Phone: 1300 017 576
Outback Comms ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We only collect what we need to do business with you. This may include:
- Contact details: name, phone number, email, and postal, billing and delivery addresses
- Order details: what you buy, when you buy it, and your payment status
- Account and business details: business name, ABN, and the information you give us on a credit application
- Support and service details: your enquiries, and the job, warranty and service records for your equipment
- Website information: IP address, browser type, the pages you visit, and how you use our site (collected using cookies)
We don't see or store your full credit card details. Payments are handled securely by our payment providers.
How we collect it
- From you directly, when you order, call, email, visit our store or fill out a form
- Automatically when you use our website, through cookies and analytics tools
- From third parties, such as trade references or credit checks, but only with your permission
Why we collect it
- To process and deliver your orders and invoice you
- To provide quotes, installation, servicing, warranty and support
- To assess credit applications and manage accounts
- To prevent fraud and keep our systems secure
- To improve our website and services
- To send you news and offers, but only if you've agreed. You can unsubscribe at any time.
Who we share it with
We only share your information when we need to, with:
- Service providers who help us run the business, such as Shopify (our online store), payment processors, couriers and IT providers
- Suppliers and manufacturers, when we need to for warranty claims or repairs
- Advertising and analytics providers, such as Google and Meta (Facebook), to help us understand how our site is used and to show relevant ads
- Government or authorities, when the law requires it
We never sell your personal information.
Overseas storage
Some of our service providers, including Shopify and Google, store data overseas, mainly in the United States, Canada and Ireland. We take reasonable steps to make sure they protect your information. You can read Shopify's privacy policy at https://www.shopify.com/legal/privacy.
Cookies and analytics
Our website uses cookies to make the site and checkout work, to remember your cart and preferences, and to measure how people use the site.
- You can block or delete cookies in your browser settings, but some parts of the site may not work properly if you do.
- You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
- You can manage personalised ads through your Google and Meta account settings.
Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for business, tax and warranty purposes, then delete it or de-identify it securely.
If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Just contact us using the details above. We'll respond within 30 days.
Complaints
If you have a privacy concern, please contact us first and we'll do our best to sort it out. If you're not happy with how we handle it, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 1 October 2026