Documentation · Support · Learning

The guides.

Install documentation, user guides and manuals for every product we sell — plus step-by-step troubleshooting and real-world articles from the road.

Documentation.

01

Product Guide

Starlink Mini, Standard & Performance Product Guide

View guide →
02

Product Guide

Mini Grab & Go (40Ah & 90Ah)

View guide →
03

Manual

Fusion A10 All in One

View guide →
04

Manual

UPS 40Ah

View guide →
05

Manual

Mini Fusion Booster

View guide →
06

Manual

Mini Lite Booster

View guide →
07

Manual

Mini Pocket Booster

View guide →
08

Manual

Mini Vehicle Kit

View guide →
09

Manual

Mini Grab and Go ( Makita & Milwaukee )

View guide →
10

Manual

Starlink Mini UPS

View guide →
11

Manual

Choosing the right Starlink dish

View guide →

Troubleshoot.

1 Check your power supply Confirm your 12V/24V source is delivering voltage — check fuses, LED status indicators and for voltage drop over long cable runs.
2 Check cable connections Make sure the Starlink proprietary and RJ45 connectors are fully seated and inspect for damaged pins.
3 Reboot / power cycle Unplug the system for 30–60 seconds, then power it back up and let it reinitialise.
4 Check for obstructions Confirm clear line-of-sight to the sky and check the obstruction map in the Starlink app.
5 Check for updates Make sure your system's firmware is up to date through the Starlink app.
6 Still not working? Submit a support ticket or contact the team — details below.

Learn.

Practical Blogs from real experiences, hints and tips!

From Camp Ovens to Connectivity: How Outback Comms Kept the Australian Camp Oven Festival Connected
Article

From Camp Ovens to Connectivity: How Outback Comms Kept the Australian Camp Oven Festival Connected
What Outback Comms Changes (And What we Don't)
Article

What Outback Comms Changes (And What we Don't)
Starlink Mount Guide: Find the Right Mount for How You Travel
Article

Starlink Mount Guide: Find the Right Mount for How You Travel
Is Your Fleet Ready for Summer? 5 Things to Check Before the Heat Hits
Article

Is Your Fleet Ready for Summer? 5 Things to Check Before the Heat Hits

FAQ.

Which kit is right for my vehicle? +
It depends on your Starlink, vehicle and how you plan to use it. Check out our Product Guide for an overview on each product - alternatively the product comparison is also a great way to narrow down your choice. Our team can help match the right mount and power setup to your needs.
How do I change my Outback Comms SSID/Password? +
It depends on your Starlink, vehicle and how you plan to use it. Check out our Product Guide for an overview on each product - alternatively the product comparison is also a great way to narrow down your choice. Our team can help match the right mount and power setup to your needs.
Do I need a Starlink subscription? +
Yes. You’ll need an active Starlink service plan to get connected. Outback Comms can also assist with Business Starlink plans for commercial customers.
Will my kit work while driving? +
Our vehicle setups are designed for connectivity on the move. Compatibility depends on your Starlink hardware, service plan and mounting setup, so check the individual product specifications before use.
What's covered under warranty? +
Our products are backed by warranty against manufacturing defects. Coverage varies by product, and damage caused by incorrect installation, misuse or use outside the product’s specifications may not be covered. - Please check our Warranty Policy.
How do I get support if I'm remote? +
Give our team a call on 1300 017 576. We can troubleshoot with you remotely and help work out the best next step to get you connected again.
Can I use my existing Starlink dish with an Outback Comms kit? +
Absolutely!
Can I install the kit myself? +
Yes! If your handy on the tools otherwise contact your local auto leccy!

Help

Whether you're installing a new system, troubleshooting an issue, or just have a quick question, the Outback Comms team is only a call or email away. Our gear is built tough, and so is our support—reliable, responsive, and here when you need it.Check out the FAQs and instructions above or contact us directly at

Contact us →
Phone
1300 017 576
Email
support@outbackcomms.com.au
Hours
Mon–Fri · 07:30–16:30 AWST

WHY OUTBACK COMMS

Four pillars. One story.

01 · PILLAR

Engineered for
Australia.

Gear designed to survive corrugations, dust and heat. Bolted, gasketed, cable-sealed.

02 · PILLAR

Connection
in Motion.

Stay online while driving or working. Purpose-built mounts and power for continuous uptime.

03 · PILLAR

Fitment
You Can Trust.

Vehicle-specific bolt-on mounts. Real brackets, real ports, no ambiguous fitment.

04 · PILLAR

Support
Beyond Coverage.

Talk to the Australians who built the gear. Not a call centre, not a chatbot.