Refund policy
Outback Comms Warranty, Replacement, or Repair Assurance
At Outback Comms, we uphold a superior standard of workmanship and product quality in our manufacturing. All our products are backed by a 12-month replacement or repair guarantee, in addition to the rights granted under the Australian Consumer Law.
Please be aware that modifying your Starlink Dishy with us voids the Starlink warranty. We thoroughly test Dishys upon receipt before making any modifications, and if damage occurs due to our workmanship, we commit to replacing it.
During the warranty period, if your product malfunctions due to faulty materials or manufacture, we will, at our discretion, replace or repair it. Products submitted for repair may be replaced with refurbished items of the same type. Refurbished parts may be used in the repair process.
This guarantee excludes coverage for misuse, (including reselling/ purchasing a used kit as we do not know what /how they have been handled or if kits have been tampered with) ,negligent handling, normal wear and tear, as well as freight and other associated claim costs.
It is important to note that the benefits provided by this guarantee are in addition to other rights and remedies under applicable laws.
If you encounter difficulties with your product during the guarantee period, contact our customer service line at 1300 017 576 or email sales@outbackcomms.com.au. Upon receiving your claim, we will work to resolve the issues or guide you on obtaining a replacement or solution.
If we receive your order and find it is user error - $65/h will be charged for diagnostics & repairs, shipping costs will also be billed accordingly.
Damages and Issues: Inspect your order upon receipt and promptly notify us of any defects, damages, or incorrect items. This allows us to assess and rectify the issue promptly.
Refunds: Upon receiving and inspecting your return, we will notify you of the approval or rejection of the refund. Approved refunds will be processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since the return approval, contact us at sales@outbackcomms.com.au.
Refunds for Change of Mind:
10% within 48 hours cooling-off period.
30% after this period, with sales commissions paid, especially for manually created orders. Administrative time and energy are allocated soon after the sale is processed, unless it involves a straightforward item like a cord. Merchant fees associated with transactions are charged to us.