SUPPORT · WARRANTY
Something not
Something not
working right?
We’re here to help. Get in touch with our team to start a warranty claim, and we’ll guide you through the next steps to get you sorted as quickly as possible.
CURRENT STATUS
Support open
Mon–Fri · 8.30am–4pm AEST
Typical Response
Timewithin 2 business daysBEFORE YOU START
Grab these first.
01
Order number
Starts with a #. Check your confirmation email or Shopify account.
02
Product name
e.g. Starlink Standard Vehicle Kit, Fusion A10, Grab and Go Fusion 90Ah. On your invoice.
03
Description of the issue
What happened, when, and what you were doing at the time.
04
Photos or video
Show the fault clearly. Include any error lights or damage.
WHAT'S COVEREDWhat warranty
What warranty
usually means.
Typically covered
- Manufacturing defects
- Component failures under normal use
- Failures within the warranty period (as per invoice)
Typically not covered
- Physical damage from crash, collision or misuse
- Modifications outside install manual guidance
- Consumables (cables cut short, seals removed etc.)
CAN'T USE THE FORM?